In just 5 years Derek has become recognised as one of the UK's leading business development gurus and an expert on Customer Service.
His own firm has won 5 national awards for customer service and consequently, Derek is in demand across the country. He delivers training programmes and seminars that are fast paced, lively and very inter-active.
In fact, Derek is even happy to speak in what most people regard as 'the graveyard slot' -no one ever falls asleep when Derek is on stage. You see, Derek speaks from the heart with tremendous passion and energy.
His messages are hard hitting and inspirational.
And it's more than just the theory of service. Derek demonstrates in practical ways how to combine service and marketing; translating service into increased profits.
And in case you needed proof, his company won an Award for Most Successful Business in the North Herts Business Awards.In addition to working with many of the UK's best-known businesses, Derek is the creator of The WOW! Awards -a unique awards scheme recognising the good things that happen in business.
Derek has worked as an advisor to the BBC Watchdog -Value for Money programme and presented a feature on customer service from London's Oxford Street.
His book 3-Dimensional Care -the complete guide to winning business through customer service was released earlier this year and orders have been received from as far as California.
Derek's varied list of satisfied customers include KPMG, Barclays, Reuters, IBM Sequent, Interflora, HSBC, Lloyds, Jongleurs, The International Party Show, Business Link Hertfordshire and BBC Television. He is currently working with NHS advisors to develop service excellence projects for Primary Care Trusts.
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